<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Kentaro Watanabe</style></author><author><style face="normal" font="default" size="100%">Ken Fukuda</style></author><author><style face="normal" font="default" size="100%">Takuichi Nishimura</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">A Technology-Assisted Design Methodology for  Employee-Driven Innovation in Services</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">design methodology</style></keyword><keyword><style  face="normal" font="default" size="100%">employee-driven innovation</style></keyword><keyword><style  face="normal" font="default" size="100%">observation</style></keyword><keyword><style  face="normal" font="default" size="100%">representation</style></keyword><keyword><style  face="normal" font="default" size="100%">service design</style></keyword><keyword><style  face="normal" font="default" size="100%">service innovation</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2015</style></year><pub-dates><date><style  face="normal" font="default" size="100%">02/2015</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://timreview.ca/article/869</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">5</style></volume><pages><style face="normal" font="default" size="100%">6-14</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">The role of employees is becoming more important in managing complex service processes and in serving the variety of customer needs in the service industry. Within efforts to promote innovation in service fields, employee-driven innovation and service design are gaining attention. Though the relationship between employee-driven innovation and service design has been discussed, the effectiveness of service-design methodologies for employee-driven innovation has not been studied sufficiently. In this article, we propose a technology-assisted design methodology to promote employee-driven innovation in services. Through our case study at an elderly-care facility, we confirmed that the proposed design methodology assisted by the communication support system could trigger employee-driven innovation and expand its influence in the service field.</style></abstract><issue><style face="normal" font="default" size="100%">2</style></issue><custom1><style face="normal" font="default" size="100%">National Institute of Advanced Industrial Science and Technology
Kentaro Watanabe is a Research Scientist in Center for Service Research at the National Institute of Advanced Industrial Science and Technology (AIST) in Japan. He holds a PhD in Engineering from the Graduate School of System Design at Tokyo Metropolitan University. His research interests includes design theory and methodology of products/services, service process analysis, service engineering, and product-service systems. </style></custom1><custom2><style face="normal" font="default" size="100%">National Institute of Advanced Industrial Science and Technology
Ken Fukuda is a Senior Research Scientist in the Center for Service Research at the National Institute of Advanced Industrial Science and Technology (AIST) in Japan. He holds a PhD in Information Science from the University of Tokyo in Japan, and he has held visiting positions at the University of Tokyo and Waseda University. He specializes in knowledge engineering, text mining, natural language processing, and the semantic web, with particular interests in healthcare, smart cities, open government, and social computing.</style></custom2><custom3><style face="normal" font="default" size="100%">National Institute of Advanced Industrial Science and Technology
Takuichi Nishimura is a Team Leader of the Service Process Modeling Research Team in the Center for Service Research at the National Institute of Advanced Industrial Science and Technology (AIST) in Japan. He holds a PhD in Engineering from the Graduate School of Engineering at Osaka University in Japan. His research interests include healthcare services, computer-supported cooperative work, service process analysis, and service engineering.</style></custom3></record></records></xml>