<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Louna Hakkarainen</style></author><author><style face="normal" font="default" size="100%">Sampsa Hyysalo</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">The Evolution of Intermediary Activities: Broadening the Concept of Facilitation in Living Labs</style></title><secondary-title><style face="normal" font="default" size="100%">Technology Innovation Management Review</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">co-design</style></keyword><keyword><style  face="normal" font="default" size="100%">elderly care</style></keyword><keyword><style  face="normal" font="default" size="100%">facilitation</style></keyword><keyword><style  face="normal" font="default" size="100%">health technology</style></keyword><keyword><style  face="normal" font="default" size="100%">innovation intermediaries</style></keyword><keyword><style  face="normal" font="default" size="100%">Living lab</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2016</style></year><pub-dates><date><style  face="normal" font="default" size="100%">01/2016</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://timreview.ca/article/960</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><volume><style face="normal" font="default" size="100%">6</style></volume><pages><style face="normal" font="default" size="100%">45-58</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">Innovation intermediaries play an important role in open innovation endeavours. In living lab projects, where different professional identities and organizational cultures are at play, intermediary actors facilitate learning between stakeholders and manage tensions and conflicts of interest. The current living lab literature recognizes the importance and multifacetedness of these actors, but does not shed light on the work they do at a more practical level. Our study seeks to capture the variety and evolution of work tasks of user-side innovation intermediaries during and after a four-year technology project in a living lab. The study explores how these mediating actors tackle the everyday challenges of a living lab project. This article is grounded on a longitudinal qualitative case study of a innovation process for a floor monitoring system for elderly care – the &quot;smart floor&quot;. </style></abstract><issue><style face="normal" font="default" size="100%">1</style></issue><custom1><style face="normal" font="default" size="100%">Aalto University
Louna Hakkarainen, Lic.Soc.Sc., is a doctoral candidate in the School of Art, Design and Architecture of Aalto University in Helsinki, Finland. She holds a licentiate degree from the University of Helsinki’s Faculty of Social Sciences. Her research focuses on social shaping of technology, living lab collaboration, and facilitation.</style></custom1><custom2><style face="normal" font="default" size="100%">Aalto University
Sampsa Hyysalo is an Associate Professor in Co-Design at the Aalto University School of Art, Design and Architecture and a Senior Researcher at the Aalto University School of Economics in Helsinki, Finland. Sampsa’s research and teaching focus on user involvement in innovation and the co-evolution of technologies, practices and organizations. He received his PhD in Behavioral Sciences from the University of Helsinki and holds a Docentship in Information Systems, specialising in user-centred design. </style></custom2></record></records></xml>