<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Islam Balbaa</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Software-as-a-Service Offer Differentiation by Business Unit</style></title><secondary-title><style face="normal" font="default" size="100%">Open Source Business Resource</style></secondary-title></titles><dates><year><style  face="normal" font="default" size="100%">2011</style></year><pub-dates><date><style  face="normal" font="default" size="100%">02/2011</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://timreview.ca/article/419</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Talent First Network</style></publisher><pub-location><style face="normal" font="default" size="100%">Ottawa</style></pub-location><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">This article summarizes the author's recent research into the fit between software-as-a-service (SaaS) tools and the requirements of particular business units. First, an overview of SaaS is provided, including a summary of its benefits to users and software vendors. Next, the approach used to gather and analyze data about the SaaS solutions offered on the Force.com AppExchange is outlined. Finally, the article describes the managerial implications of this research.</style></abstract><issue><style face="normal" font="default" size="100%">February 2011</style></issue><work-type><style face="normal" font="default" size="100%">Articles</style></work-type><custom1><style face="normal" font="default" size="100%">Kinaxis
Islam Balbaa is a Technical Business Analyst at Kinaxis. He recently completed his Master's thesis on &quot;Software as a Service Offer Differentiation based on Suitability for Particular Business Units&quot; in the Technology Innovation Management Program at Carleton University in Ottawa. He also holds a Communications Engineering degree from Carleton University and has worked as an Application Specialist at Montera Corporation.</style></custom1></record></records></xml>