00705nas a2200253   4500008004100000022001400041245004000055210003700095260004200132300000800174490000600182653002600188653002800214653002100242653001500263653002500278653002200303653002600325653001500351653001300366653001800379100001800397856003600415       2012                        eng d  a1927-032100aEditorial: Insights (November 2012)0 aEditorial Insights November 2012  aOttawabTalent First Networkc11/2012  a3-30 v210acompetitive advantage10aglobal entrepreneurship10agreen innovation10ainnovation10aprocess adaptability10aprocess alignment10aprocess ambidexterity10asimulation10astartups10asupply chains1 aMcPhee, Chris  uhttp://timreview.ca/article/62302023nas a2200229   4500008004100000022001400041245004800055210004800103260004200151300001000193490000600203520139300209653001701602653001601619653001601635653002501651653002601676653001701702100002001719700001801739856003601757       2012                        eng d  a1927-032100aProcess Adaptability in the IT Supply Chain0 aProcess Adaptability in the IT Supply Chain  aOttawabTalent First Networkc11/2012  a33-400 v23 aThe continuous pressure to minimize IT costs challenges the IT function to achieve a balance between its own effectiveness and the productivity of the users in the business functions that it serves (i.e., user effectiveness). In many cases, user effectiveness is sacrificed to ensure IT function effectiveness. Process adaptability improves the IT organization’s entrepreneurial ability by balancing these conflicting productivity and performance objectives.

This article applies a process-ambidexterity framework to examine how process adaptability in IT is affected by the choice of different strategies for IT Demand Management as well as different fulfillment strategies for IT Supply Chain Management. Alternative fulfillment strategies are presented, along with criteria and indicators that impact IT and user effectiveness that have been applied within major firms. 

IT and senior business executives will find this article valuable for helping understand how they can influence the balance between IT and user productivity through their choice of different Demand Management and IT fulfillment strategies. Academic readers will discover that, while process adaptability in IT is an important enabler for implementing dynamic alignment between business and IT function objectives, there may be circumstances where IT process adaptability is not a priority for the business.10aexploitation10aexploration10aIT function10aprocess adaptability10aprocess ambidexterity10asupply chain1 aRenaud, Paul, E1 aBot, Sonia, D  uhttp://timreview.ca/article/627