01735nas a2200217   4500008004100000022001400041245009400055210006900149260004200218300001000260490000600270520106100276653003201337653001601369653001501385653002301400653001301423100001701436700002801453856003601481       2014                        eng d  a1927-032100aRadical Versus Incremental Innovation: The Importance of Key Competences in Service Firms0 aRadical Versus Incremental Innovation The Importance of Key Comp  aOttawabTalent First Networkc04/2014  a15-250 v43 aToday, innovation often takes place using open practices and relies on many sources for knowledge and information. The purpose of this article is to study how different knowledge-based antecedents influence the ability of service organizations to innovate. Using data about the Norwegian service sector from the 2010 Community Innovation Survey, we examined how three types of competence, namely R&D activities, employee-based activities, and customer-related activities, influence the propensity of firms to introduce radical or incremental innovations. The results show that R&D-based competence is important for service firms when pursuing radical innovations, whereas employee-based activities such as idea collaboration are only found to influence incremental innovations. The use of customer information was found to be an important driver for both radical and incremental innovations. The findings points to managerial challenges in creating and balancing the types of competence needed, depending on type of innovation targeted by an organization. 10acommunity innovation survey10acompetences10ainnovation10ainnovation novelty10aservices1 aEngen, Marit1 aHolen, Inger, Elisabeth  uhttp://timreview.ca/article/781