01597nas a2200217   4500008004100000022001400041245004800055210004700103260004200150300000900192490000600201520098100207653002601188653002501214653002501239653001501264653002301279653002301302100001801325856003601343       2014                        eng d  a1927-032100aInnovation in Services: A Literature Review0 aInnovation in Services A Literature Review  aOttawabTalent First Networkc04/2014  a6-140 v43 aThe article reviews the literature relevant to innovation in services, which has flourished since the 1990s. We discuss the definition of service and to what extent the characteristics of service output have influenced the conceptualization of innovation in services. Then, based on the literature review, we develop a conceptual framework for innovation in service sector, which classifies innovation in service sector into three main approaches: i) assimilation, where innovation in the service sector is assimilated from innovation in manufacturing sector; ii) demarcation, which differentiates innovation in service sector from the traditional conceptualization of innovation in manufacturing sector; and iii) synthesis, which aggregates both assimilation and demarcation approaches within a common conceptual framework. We discuss the relationship between innovation in services and economic performance using productivity and employment as two indicators of performance.10aassimilation approach10ademarcation approach10aeconomic performance10ainnovation10aservice innovation10asynthesis approach1 aMorrar, Rabeh  uhttp://timreview.ca/article/780