01606nas a2200229   4500008004100000022001400041245010000055210006900155260004200224300001000266490000600276520090000282653001401182653001701196653001701213653002201230653003001252653001501282100002301297700002001320856003601340       2016                        eng d  a1927-032100aThe Evolution of Intermediary Activities: Broadening the Concept of Facilitation in Living Labs0 aEvolution of Intermediary Activities Broadening the Concept of F  aOttawabTalent First Networkc01/2016  a45-580 v63 aInnovation intermediaries play an important role in open innovation endeavours. In living lab projects, where different professional identities and organizational cultures are at play, intermediary actors facilitate learning between stakeholders and manage tensions and conflicts of interest. The current living lab literature recognizes the importance and multifacetedness of these actors, but does not shed light on the work they do at a more practical level. Our study seeks to capture the variety and evolution of work tasks of user-side innovation intermediaries during and after a four-year technology project in a living lab. The study explores how these mediating actors tackle the everyday challenges of a living lab project. This article is grounded on a longitudinal qualitative case study of a innovation process for a floor monitoring system for elderly care – the "smart floor". 10aco-design10aelderly care10afacilitation10ahealth technology10ainnovation intermediaries10aLiving lab1 aHakkarainen, Louna1 aHyysalo, Sampsa  uhttp://timreview.ca/article/960