01035nas a2200121   4500008004100000022001400041245003900055210003600094260004200130520068900172100001700861856003500878       2007                        eng d  a1913-610200aEditorial: Support (November 2007)0 aEditorial Support November 2007  aOttawabTalent First Networkc11/20073 aWhat is your first thought when you encounter the term "open source support"? A programmer typing the answer to a question using a chat utility? Hours spent scouring the Internet for a working configuration sample? Contacting a support engineer at a commercial call centre? If you find it difficult to think about a support engineer, you're not alone. Actuate's recently published 2007 Open Source Survey of senior personnel from financial services, Telco, and public sector organizations across North America and Europe indicates that 46.3% of respondents cite the lack of availability of long term support as a major barrier to their company's adoption of open source technologies. 1 aLavigne, Dru  uhttp://timreview.ca/article/53