@article {1372,
	title = {A Conceptual Development of a Business Model Typology in Tourism: the impact of digitalization and location},
	journal = {Technology Innovation Management Review},
	volume = {10},
	year = {2020},
	month = {07/2020},
	pages = {17-28},
	publisher = {Talent First Network},
	chapter = {17},
	address = {Ottawa},
	abstract = {This paper aims to conceptually develop a business model typology in tourism. It focuses on digitalization and destination location as important contextual factors when developing the typology. The paper builds on prior research on business models and tourism research by adopting configuration theory to create a typology of business models in tourism businesses. Four business model archetypes are identified: (1) bricks and mortar business models, (2) digitalized destinations, (3) create a destination, and (4) intermediary business models. The typology contributes to the literature by identifying different types of business models in the tourism sector. The typology also helps to ground the business model concept theoretically, something that has been considered as missing in previous business model research.},
	keywords = {business models, configurations, destination, digitalization, location, technology, tourism, typology},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/1372},
	url = {timreview.ca/article/1372},
	author = {Gabriel Linton and Christina {\"O}berg}
}
@article {1029,
	title = {Editorial: Innovation in Tourism (November 2016)},
	journal = {Technology Innovation Management Review},
	volume = {6},
	year = {2016},
	month = {11/2016},
	pages = {3-5},
	publisher = {Talent First Network},
	address = {Ottawa},
	keywords = {action research, boundary objects, co-creation, crowdsourcing, innovation, living labs, smart cities, smart destinations, technology, tourism},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/1029},
	url = {http://timreview.ca/article/1029},
	author = {Chris McPhee and David Guimont and Dominic Lapointe}
}
@article {1031,
	title = {Empowering Local Tourism Providers to Innovate through a Living Lab Process: Does Scale Matter?},
	journal = {Technology Innovation Management Review},
	volume = {6},
	year = {2016},
	month = {11/2016},
	pages = {18-25},
	publisher = {Talent First Network},
	address = {Ottawa},
	abstract = {A destination management organization looking to integrate technology into its tourism offering tasked a living lab with engaging tourists and tourism providers in the process. At the end of the two-year initial funding period for an action research project, the process is a success and stakeholders are engaged in the innovation ecosystem. But what is next? By observing participants and gathering feedback from stakeholders through a Policy Delphi panel, the outcomes of the project and the intentions and actions of the tourism providers and other parties were identified. Innovation capacity has increased: spin-offs were created and stakeholders have embraced open and collaborative innovation. Now, stakeholders are determined to make the process sustainable by finding other funding sources. But what should be the level of cooperation and intervention? What level can best foster innovation and knowledge retention? A case study combining a grid of characteristics and levels of analysis for living labs was used to identify one key question: for a living lab in tourism, does scale matter? This article will explore that question and will contribute to the understanding of the living lab as a model of socio-territorial action.},
	keywords = {action research, destination management, innovation, level, living labs, scale, socio-territorial action, territoriality, tourism},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/1031},
	url = {http://timreview.ca/article/1031},
	author = {David Guimont and Dominic Lapointe}
}
@article {1034,
	title = {Priority Systems at Theme Parks from the Perspective of Managers and Customers},
	journal = {Technology Innovation Management Review},
	volume = {6},
	year = {2016},
	month = {11/2016},
	pages = {40-47},
	publisher = {Talent First Network},
	address = {Ottawa},
	abstract = {Waiting times are becoming an increasingly important customer-experience challenge in theme parks. The seemingly ever-present problem of long queues for rides and attractions is being tackled by the development of priority systems. These innovations allow customers to join an alternative queue that bypasses the congestion faced by regular customers. In other words, by paying extra, customers can purchase the right to be served sooner. Such systems are becoming prevalent, but there is a lack of empirical research into priority systems at theme parks in the academic and management literature, which suggests that in-depth empirical analysis is necessary in order to understand the consumer decision-making process when making this purchase. This article examines priority systems at theme parks both from the viewpoint of park management and of customers. To address this gap, we surveyed nearly 1,000 customers at a major theme park in Spain and conducted semi-structured interviews with 10 theme park managers to assess both customer and manager attitudes towards waiting generally and priority systems specifically. Our results reveal that these priority systems facilitate market segmentation. When theme parks offer this "wait or pay" option, different groups of customers are identified based on their attitudes: those who wait in regular lines and those who are willing to pay to avoid lines. Thus, this innovative system creates an important source of new revenue while also improving the customer experience by reducing waiting times and minimizing congestion. Following a discussion of our results, we offer practical recommendations to managers who need to address the challenges of waiting times in theme parks and wish to improve both profits and customer experiences by implementing a priority system.},
	keywords = {innovation, managers, priority queues, theme parks, tourism, tourist behaviour, waiting time},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/1034},
	url = {http://timreview.ca/article/1034},
	author = {Gilda Hernandez-Maskivker and Gerard Ryan}
}
@article {1033,
	title = {A Process for Co-Creating Shared Value with the Crowd: Tourism Case Studies from a Regional Innovation System in Western Switzerland},
	journal = {Technology Innovation Management Review},
	volume = {6},
	year = {2016},
	month = {11/2016},
	pages = {32-39},
	publisher = {Talent First Network},
	address = {Ottawa},
	abstract = {Despite the presence of a regional innovation system, the gross value added attributed to tourism in the Swiss region of Valais is declining. Innovation policies fostering private initiatives and collaboration between companies, researchers, and coaching services have been reinforced recently, and policy instruments are in place to support strategic industries. However, no incitement instrument is dedicated to supporting the co-creation and the creation of shared value through local actors. This article presents a co-creation process of shared value and the lessons learned while implementing a new mode of innovation and entrepreneurship in two case studies in the peripheral region of Valais, Switzerland. The aim of the process is the co-creation of shared value-based business models, with an emphasis on the use of crowdsourcing to find new ways to create shared value.},
	keywords = {business models, co-creation, crowdsourcing, innovation, regional innovation system, shared value, tourism, tourism cluster},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/1033},
	url = {http://timreview.ca/article/1033},
	author = {Vincent Gr{\`e}zes and B{\'e}atrice Girod Lehmann and Marc Schnyder and Antoine Perruchoud}
}
