@article {869,
	title = {A Technology-Assisted Design Methodology for  Employee-Driven Innovation in Services},
	journal = {Technology Innovation Management Review},
	volume = {5},
	year = {2015},
	month = {02/2015},
	pages = {6-14},
	publisher = {Talent First Network},
	address = {Ottawa},
	abstract = {The role of employees is becoming more important in managing complex service processes and in serving the variety of customer needs in the service industry. Within efforts to promote innovation in service fields, employee-driven innovation and service design are gaining attention. Though the relationship between employee-driven innovation and service design has been discussed, the effectiveness of service-design methodologies for employee-driven innovation has not been studied sufficiently. In this article, we propose a technology-assisted design methodology to promote employee-driven innovation in services. Through our case study at an elderly-care facility, we confirmed that the proposed design methodology assisted by the communication support system could trigger employee-driven innovation and expand its influence in the service field.},
	keywords = {design methodology, employee-driven innovation, observation, representation, service design, service innovation},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/869},
	url = {http://timreview.ca/article/869},
	author = {Kentaro Watanabe and Ken Fukuda and Takuichi Nishimura}
}
