@article {53,
	title = {Editorial: Support (November 2007)},
	journal = {Open Source Business Resource},
	year = {2007},
	month = {11/2007},
	publisher = {Talent First Network},
	type = {Editorial},
	address = {Ottawa},
	abstract = {What is your first thought when you encounter the term "open source support"? A programmer typing the answer to a question using a chat utility? Hours spent scouring the Internet for a working configuration sample? Contacting a support engineer at a commercial call centre? If you find it difficult to think about a support engineer, you{\textquoteright}re not alone. Actuate{\textquoteright}s recently published 2007 Open Source Survey of senior personnel from financial services, Telco, and public sector organizations across North America and Europe indicates that 46.3\% of respondents cite the lack of availability of long term support as a major barrier to their company{\textquoteright}s adoption of open source technologies. },
	issn = {1913-6102},
	url = {http://timreview.ca/article/53},
	author = {Dru Lavigne}
}
